Returns & Refunds (RMA)
Enable customer-facing return requests and define eligible return windows.
Enable Return Requests
ReturnsEnabled
Allows customers to submit return requests for delivered orders directly from their Shopper Profile page.
Developer Integration Guide
Go to Settings -> Returns, toggle 'Enable RMA Returns'.
Data Type
Boolean (True/False)
Default Value
False
Business Impact
Builds customer confidence and automates product return coordination for your logistics team.
Return Window (Days)
ReturnWindowDays
The number of days after delivery within which a customer can request a return.
Developer Integration Guide
Go to Settings -> Returns, update 'Return Window (Days)'.
Data Type
Integer (Days)
Default Value
14
Business Impact
Sets clear policies, limiting liability for aged orders.
Return Policy Terms
ReturnPolicyText
Customizable return policies shown to shoppers on return request forms and at checkouts.
Developer Integration Guide
Go to Settings -> Returns -> Policies, fill the editor area.
Data Type
Rich Text Paragraph
Default Value
Standard Policy Copy
Business Impact
Establishes legally binding terms, reducing customer friction and merchant liability.
Auto-Restock Approved Returns
AutoRestockReturns
When enabled, approved return request items are automatically returned back to inventory counts.
Developer Integration Guide
Go to Settings -> Returns, toggle 'Auto-Restock Approved Returns'.
Data Type
Boolean (True/False)
Default Value
True
Business Impact
Reduces manual admin overhead by sync-updating your available stock counts as soon as items are returned.